Refunds and Returns Policy for Scents Hub Africa

Introduction

At Scents Hub Africa, operated by The Perfume Guru, we strive to ensure that our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the conditions under which returns and refunds will be accepted, the process for initiating a return, any fees or costs involved, and the timeframes for processing returns and refunds.

Data Controller

The Perfume Guru
No 1 Kaara Street, Ajao Estate
Email: [email protected]

Date of Last Update

July 3, 2024

1. Eligibility for Returns

a. Condition of Products

Products must be returned in their original condition, unused, and in the original packaging.
Products that have been opened, used, or damaged by the customer are not eligible for return.

b. Timeframe for Returns

You may return products within 30 days of receipt for a refund or exchange.

2. Initiating a Return

a. Contact Customer Support

To initiate a return, please contact our customer support team at [email protected] with your order number and details about the product you would like to return.

b. Return Authorization

Upon receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

c. Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

d. Packaging the Return

Please ensure that the product is securely packaged to prevent damage during transit. Include the RMA number and a copy of the original receipt or proof of purchase inside the package.

e. Shipping Address

Returns should be sent to the following address: The Perfume Guru
No 1 Kaara Street, Ajao Estate
Email: [email protected]

3. Inspection and Approval

a. Inspection Process

Once we receive your return, we will inspect the product to ensure it meets our return conditions.

b. Approval or Rejection

If the product is in its original condition, we will approve the return and process your refund or exchange.
If the product does not meet our return conditions, we will notify you and the product will be sent back to you at your expense.

4. Refunds

a. Refund Process

Approved refunds will be processed within 14 days of receiving the returned product.

b. Method of Refund

Refunds will be issued in the original form of payment used for the purchase.

c. Refund Amount

The refund amount will include the cost of the product but will not include the original shipping cost.

5. Exchanges

a. Eligibility for Exchanges

Exchanges are subject to product availability. If the requested product is not available, we will issue a refund.

b. Exchange Process

If you wish to exchange a product, please follow the same steps as initiating a return. Specify in your request that you would like an exchange and provide details about the product you want to exchange for.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable, including gift cards and personalized products.

7. Damaged or Defective Products

a. Reporting Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the damaged or defective item.

b. Resolution

We will arrange for a replacement or refund for damaged or defective products at no additional cost to you.

8. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at: